Shipping Policy

At SonixAudio, we carefully pack every bone conduction earphone to ensure it arrives safely and ready to power your workouts, calls, and daily adventures.

WHERE DO WE DELIVER?

SonixAudio ships within the United States and internationally.

We offer free standard shipping on eligible orders.

Shipping availability may vary depending on your country or region.

ORDER PROCESSING TIME

Orders are processed within 2–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with tracking information (when available).

During peak seasons, promotions, or holidays, processing times may be slightly extended.

SHIPPING & DELIVERY TIME

Estimated delivery time:

United States: 7–14 business days
International orders: 10–20 business days (depending on location)

Delivery times may vary based on your location, customs processing (for international orders), and carrier delays.

Please note:

Tracking updates may take 3–7 business days to appear after shipment.
Delivery time estimates are not guaranteed.

TRACKING YOUR ORDER

Once your order ships, you will receive tracking details via email.

Your order number can be used to check your shipment status on the carrier’s tracking platform.

If you have not received tracking information within 7 business days, please contact us at:

📧 sonixaudioservice@gmail.com

MULTIPLE PACKAGES

If you order multiple items, they may ship separately.

You may receive multiple packages at different times depending on product availability and warehouse location.

SHIPPING RESPONSIBILITY

Once your package has been handed over to the carrier:

The shipping company becomes responsible for delivery.
SonixAudio is not responsible for delays caused by carriers, customs, weather, or other external factors beyond our control.

If a package is marked as “Delivered” by the carrier but you did not receive it, please contact the shipping provider directly first. If you need assistance, email us and we will do our best to help.

INCORRECT ADDRESS

Please ensure your shipping address is correct at checkout.

We are not responsible for packages sent to incorrectly entered addresses. If you notice an address error, contact us immediately at:

📧 sonixaudioservice@gmail.com
(before your order ships)

CUSTOMS, DUTIES & TAXES (INTERNATIONAL)

International orders may be subject to customs duties, taxes, or import fees imposed by your country.

These charges are the responsibility of the customer.

LOST OR DAMAGED PACKAGES

If your item arrives damaged, contact us within 7 days of delivery with:

Your order number
Clear photos of the damage

We will review and provide a resolution.

If your package appears lost in transit, please contact us at: